I came into Gerald Kia to get an oil change. I was going to try a synthetic oil, because I heard that it last longer. However, after speaking with the service manager, I realized that this may not be a good idea. Because it may lead to thinking that you have more time before you're due for a change than you really have; leading to damage to your vehicle. I really appreciated the information. No push, just some needed education.
Mohamed was great in making the deal profound for the car. The paperwork went very smoothly and right on perfect schedule.
We did not purchase our Kia from this dealership and now see that was a mistake; the service at Gerald Kia is far better which is why we will continue to service here.
Appreciate the excellent customer service!! I felt like I was heard regarding concerns of my vehicle. Connor was excellent to work with.
Ease of drop off and pick up after regular service department hours. The service department did exactly the work asked we asked you to do.
I was recommend to Quinton Stanley found Him told him what I wanted and he got me in The car I wanted he’s wonderful great guests service I recommend him to everyone if you want A car Quinton is your man get over to Kia now and watch What he can do!
This is the third K900 that I have purchased from Gerald Kia of Naperville in the past five years. The experience has always been top notch and somehow keeps getting better! The sales and service personnel are top notch. Ownership and management set a high bar, striving for the best at every level, and all of their employees step up. I am blessed to have the ongoing personal interest and support of Anthony Triner, General Manager, in each purchase and throughout my time with each car. Freda Williams, sales consultant for our new 2019 K900, has been a delight! Knowledgeable, patient, ...
It was fast service, and great as well, I did make an appointment and the time they took wasn’t that bad, I’m recommending this place to people that I know!
I liked that our sales person, Quentin Stanley made an enjoyable experience. No pressure. Very knowledgeable. Very easy to deal with.
Very accommodating and friendly Service staff. Besides discussing what software upgrades my SUV needed now, they also discussed the upcoming preventive maintenance that should be done soon. Beautiful showroom. Very spacious and clean waiting area.
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