The warm customer greeting and politeness of all the staff. I will come back for future services. I love the fact that I got see my car saleswoman Ms. Huerta:-)
The friendliness and ease of working with everyone from the staff in the service department, to the porter who gave me a ride to work to Dell the sales rep who took care of me to Yaser who jumped through hoops to get me in an awesome vehicle
My bill was explained in detail in a very professional manner. It all went quickly with no waiting whatsoever. I was out of there in no time.
Everyone in the building was very friendly. It did not feel like everyone was trying to sell me a car, but get the right fit for me whether it was through this dealership or otherwise. Salesman Raul was very helpful and made the whole process very stress free.
Always the concern for the customer. Makes us feel special. The Gerald Kia Service Dept. in Naperville is spot on. Thank you!
Everyone was really nice. Freda took all of my concerns and price range into consideration. She was very very helpful. I definitely loved the test track! Freda really showed me what my car can do 🙂
I just bought a new car through Brianna (I would recommend her). She was very pleasant to deal with, friendly, and very responsive. I would not recommend sales manager, Jon Mock. I didn't trust anything he said after first talking with him. Even stating incorrect facts about the car to get me to buy it (might have been a mistake). The facility was very nice though and the best kid friendly dealership I visited during this process (snacks/popcorn, tv/video games, and kids basketball hoop). Overall good experience.
Freda was not pushy. Offered sound advice. Worked to get the monthly payments where I was comfortable. i HIGHLY recommend this dealership. I leased from them before and my prior salesperson was on vacation. I was already set up with an alternate salesperson prior to coming in. Great customer service.
The salesmen were fun to talk to and had a solid knowledge of the products offered and services available. Michael Rivas and John Smith (yes that’s his real name) did an excellent job!
There was no pressure and they worked with you. From start to finish they were great to deal with which made it easy.
Leave Us A Review